Microsoft has acquired Herndon-based Parature, a customer-care service provider to enhance its customer service software offering.
Microsoft already has a running relationship with Parature through a partnership for Microsoft’s contact management suite, Dynamics CRM.
Parature is the leading provider of cloud-based social and customer engagement solutions.Parature’s serviceincludes mobile, social and reporting customer-service components.
Parature Customer Service Software” currently supports over 70 million end users around the world.
Chung and four other Cornell University students launched the company as Cyracle Technologies Inc. in 2000.In 2003 it changes its name from Cyracle to Parature.
